Government Insurer Email System Tender
| Client Industry: | Insurance |
|---|---|
| Purchase Category: | Information Technology |
Challenge
To support its claims, injury prevention and rehabilitation services business, ACC needed a software system to provide secure email communications with its health practitioners and business partners. Being a government agency, ACC had to follow public sector tendering rules.
Public sector procurement policies in New Zealand belong to the most rigorous in the world. Complying with these policies on a one-off basis, poses a risk of significantly increasing time and effort spent on the process.
Solution
RFP criteria were captured as 350+ questions in PostRFP. 11 evaluator user accounts were created to manage the evaluation, scoring and selection process in compliance with the procurement rules.
Communication with vendors was managed via PostRFP's in built message board functionality. This ensures that all communication is audited, and makes it easy to ensure that all vendors are receiving the same information.